Privacy policies

1. About this website

This notice explains how Bloom Wave Talented Children Development Center ("Bloomwave", "we", "us") collects and uses personal information when you visit https://www.bloomwave.ae (the "website"). The website is operated with technology support from IGENTX.

This website is for general information about our childcare services, programmes, and enquiries. It is separate from the parent portal operated at https://bloomwave.daycaremate.com, which has its own privacy policies below.

2. Information we collect

When you use this website, we may collect:

• Contact and enquiry details: name, email address, phone number, child name or age, preferred visit slot, and messages you submit through our contact form
• Newsletter details: email address if you subscribe to updates
• Technical data: IP address, browser type, device information, referring pages, and approximate location derived from IP
• Usage data: pages viewed, time on site, and interactions with site features
• Cookie and consent preferences: whether you accept or decline analytics cookies
• Security signals: data processed by Cloudflare Turnstile when you submit forms, to help prevent spam and abuse

3. How we use information

We use website information to:

• Respond to admission, visit, and general enquiries
• Send newsletter updates where you have opted in
• Operate, secure, and improve the website
• Measure traffic and user experience when you consent to analytics
• Prevent fraud, spam, and misuse of our forms
• Meet legal, regulatory, and record-keeping obligations

4. Cookies and analytics

We use essential cookies and similar technologies required for the website to function. With your consent, we may also use analytics tools such as Google Analytics, Microsoft Clarity, and Vercel Analytics or Speed Insights to understand how visitors use the site.

You can accept or decline non-essential analytics cookies using the cookie banner. You can also adjust browser settings to block cookies, though some features may not work as intended.

5. Contact and enquiry forms

When you submit an enquiry, your information may be transmitted securely to our childcare management system (DaycareMate) for follow-up by Bloomwave. Form submissions may be protected by Cloudflare Turnstile. Please provide accurate contact details so we can respond to you.

6. Newsletter

If you subscribe to our newsletter, we use your email address to send periodic updates aboutBloomwave. You can unsubscribe at any time using the link in our emails or by contacting us.

7. Sharing and subprocessors

We do not sell personal data. We may share information with service providers that help us operate the website, such as:

• Website hosting and deployment (for example Vercel)
• Content delivery and CMS (for example Storyblok)
• Analytics providers (for example Google, Microsoft Clarity) when you consent
• Email and communication tools used to respond to enquiries
• Security and bot-protection services (for example Cloudflare Turnstile)
• Our childcare management platform (DaycareMate) for lead handling

These providers process data only to deliver their services to us and under appropriate contractual safeguards where required.

8. Retention

We keep enquiry and newsletter data for as long as needed to respond, maintain our relationship with you, and meet legal or business requirements. Analytics data is retained according to each provider's settings and our internal policies.

9. Your rights

Depending on applicable law (including the UAE Personal Data Protection Law where it applies), you may have rights to access, correct, delete, or restrict processing of your personal data, and to object to certain processing or withdraw consent where processing is consent-based.

To exercise these rights regarding website data, contact us using the details below. We will respond within a reasonable time and in line with applicable law.

10. Children's privacy

This website is intended for parents, guardians, and adults exploring our services. We do not knowingly collect personal information directly from children through the website without parental involvement. If you believe a child has submitted personal information without appropriate consent, please contact us so we can take appropriate steps.

Information about enrolled children is handled under our childcare provider and platform privacy policies below.

11. Contact Bloomwave

Bloom Wave Talented Children Development Center
Office M-03, Life Pharmacy Building, Al Zahiya Hamdan Street
Phone: +971507073776, Landline: 026280337
Email: hello@bloomwave.ae

1. Our commitment

Bloomwave (Bloom Wave Talented Children Development Center) is committed to protecting the privacy and safety of every child and family in our care. This notice explains what information we collect, how we use it, and your choices as a parent or guardian.

2. Information we collect

We may collect and maintain:

• Child information: name, date of birth, allergies, medical conditions, dietary needs, emergency contacts, authorised pickups, and developmental notes
• Family information: parent/guardian names, addresses, phone numbers, and email addresses
• Admission documents: identification, immunisation or health records, and signed agreements you provide during enrolment
• Daily care records: attendance, meals, naps, activities, incidents, and staff observations
• Photos and videos: images captured for daily updates, identification, or internal safety purposes (not for public marketing without separate consent)
• Billing information: fee plans, invoices, and payment references

3. How we use information

We use personal information only for legitimate childcare purposes, including:

• Providing safe, appropriate care and early learning
• Communicating with parents about attendance, wellbeing, and billing
• Meeting licensing, regulatory, and health-and-safety requirements
• Responding to emergencies and authorised pick-up arrangements
• Managing admissions, enrolment, and fee collection
• Training staff and maintaining quality standards

4. Who may access information

• Staff with a legitimate need to know for your child's care
• Authorised parents or guardians linked to your child's profile
• Regulatory or government authorities when required by law
• Emergency services when necessary to protect a child's health or safety
• Service providers (such as DaycareMate) that host our management system under contract and only on our instructions

5. Photos, messaging, and parent communication

Activity photos and messages shared through our parent app are intended for enrolled families only. We do not publish children's images on public social media without explicit, separate consent. Parents should not share other children's photos from the app without permission.

6. Health and sensitive information

Health-related information is collected only when relevant to your child's safety and care. It is shared with staff on a need-to-know basis and stored securely. Please keep us informed of changes to allergies, medication, or emergency contacts.

7. How we keep information secure

• Access limited to authorised staff
• Secure digital systems with role-based permissions
• Staff confidentiality obligations
• Physical records (if any) stored in locked or restricted areas

8. Retention

We keep records for as long as your child is enrolled and for a reasonable period afterward to meet legal, licensing, and insurance requirements. When data is no longer needed, we securely delete or anonymise it where possible.

9. Your rights

You may request to:

• Access personal information we hold about you or your child
• Correct inaccurate or incomplete information
• Withdraw consent for non-essential communications where applicable
• Ask questions about how your data is used

Contact us using the details below. We will respond within a reasonable time and in line with applicable law.

10. Contact Bloomwave

Bloom Wave Talented Children Development Center
Office M-03, Life Pharmacy Building, Al Zahiya Hamdan Street
Phone: +971507073776, Landline: 026280337
Email: hello@bloomwave.ae

1. About DaycareMate

This policy explains how DaycareMate (operated by IGENTX) collects and processes personal data when you use our childcare management software at https://bloomwave.daycaremate.com.

You are using an instance operated by Bloomwave (Bloom Wave Talented Children Development Center). DaycareMate provides the technology; your daycare provides the childcare services.

2. Data we process on the platform

• Parent and guardian names, email addresses, and phone numbers
• Child enrolment, attendance, activity, and care-related records
• Documents and images uploaded for admissions or daily updates
• Billing, invoice, and payment reference data
• In-app messages between parents and staff
• Account credentials, audit logs, and security events

3. Why we process data

• Operate and secure the platform for participating daycares
• Enable admissions, parent accounts, attendance, and messaging features
• Send transactional emails (invites, invoices, password resets) at the daycare's direction
• Provide support, troubleshooting, and service improvements
• Meet legal, security, and fraud-prevention obligations

4. Legal roles

For childcare-related personal data, Bloomwave typically decides why and how that information is used (data controller). DaycareMate processes data on the daycare's instructions to deliver the software (data processor).

5. Sharing and subprocessors

We use infrastructure providers (for example cloud hosting and email delivery) strictly to operate the service. We do not sell personal data. We may disclose information if required by law or to protect the security and integrity of the platform.

6. Security and retention

We apply technical and organisational measures appropriate to a childcare management platform, including access controls and encrypted transport. We retain data for as long as the daycare uses the service and as required by law or legitimate business needs.

7. Your rights and contact

For platform privacy questions, visit https://daycaremate.com. For access to your child's care records or to withdraw consent for daycare communications, contact Bloomwave at +971507073776, Landline: 026280337 or hello@bloomwave.ae (Office M-03, Life Pharmacy Building, Al Zahiya Hamdan Street).