Terms of service

1. Acceptance

By accessing or using https://www.bloomwave.ae (the "website"), you agree to these website terms. If you do not agree, please do not use the website.

The website is operated by Bloom Wave Talented Children Development Center ("Bloomwave"). Separate terms apply to the parent portal and childcare management platform described below.

2. Use of the website

You may use this website for lawful, personal, and non-commercial purposes, including:

• Learning about our programmes and services
• Submitting enquiries or visit requests
• Subscribing to our newsletter where offered

You agree not to:

• Use the website for unlawful, misleading, or harmful purposes
• Attempt to disrupt, damage, or gain unauthorised access to the website or its systems
• Scrape, copy, or republish substantial content without permission
• Submit false, offensive, or spam enquiries through our forms

3. Enquiries and communications

Information you submit through contact forms or newsletter sign-up must be accurate. Submitting an enquiry does not guarantee admission, enrolment, or a visit slot. We may contact you using the details you provide to respond to your request.

Marketing emails are sent only where permitted by law and, where required, with your consent. You may opt out of newsletters at any time.

4. Intellectual property

The website and its content (including text, images, logos, graphics, and layout) are owned by or licensed to Bloomwave and protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works without our prior written consent, except for limited personal viewing or sharing of links to the website.

5. Third-party links and services

The website may link to third-party sites or embed services (for example maps, analytics, or social media). We are not responsible for the content, policies, or practices of third parties. Your use of third-party services is subject to their own terms and privacy notices.

6. Disclaimer

We aim to keep website information accurate and up to date, but we do not warrant that all content is complete, current, or error-free. Programme availability, fees, and schedules may change. Nothing on this website constitutes professional medical, legal, or childcare advice.

7. Limitation of liability

To the fullest extent permitted by law, Bloomwave, IGENTX, and their affiliates are not liable for indirect, incidental, special, or consequential losses arising from your use of the website, including loss of data, profits, or business opportunity, except where liability cannot be excluded under applicable law.

Use of the website is at your own risk. The website is provided on an "as is" and "as available" basis to the extent permitted by law.

8. Privacy

Our collection and use of personal information through the website is described in our privacy policies, including the website privacy section.

9. Changes

We may update these website terms from time to time. The updated version will be posted on this page with a revised effective date where appropriate. Continued use of the website after changes constitutes acceptance of the updated terms, unless otherwise required by law.

10. Governing law and contact

These website terms are governed by the laws applicable in the United Arab Emirates, unless otherwise required by mandatory local law. Have qualified counsel confirm the correct governing law for your deployment.

Bloom Wave Talented Children Development Center
Office M-03, Life Pharmacy Building, Al Zahiya Hamdan Street
Phone: +971507073776, Landline: 026280337
Email: hello@bloomwave.ae

1. Acceptance

By creating an account, signing in, or otherwise using https://bloomwave.daycaremate.com, you agree to these terms of service. If you do not agree, please do not use the platform.

This instance is operated by Bloomwave using DaycareMate software.

2. Who may use the service

Access is limited to parents, guardians, and staff authorised by Bloomwave. You must provide accurate information and keep your contact details up to date.

3. Your account

• Keep your password confidential and do not share login credentials
• Notify your daycare immediately if you suspect unauthorised access
• You are responsible for activity under your account until you report a compromise

4. Acceptable use

You agree not to:

• Use the platform for unlawful, harassing, or misleading purposes
• Upload harmful, offensive, or unrelated content
• Attempt to bypass security, access other users' data, or disrupt the service
• Share other children's photos or private information without permission

5. Service availability

DaycareMate and Bloomwave aim to keep the service available, but access may be interrupted for maintenance, upgrades, or events outside our reasonable control. The platform is provided on an "as is" and "as available" basis to the extent permitted by law.

6. Limitation of liability

To the fullest extent permitted by law, DaycareMate and IGENTX are not liable for indirect, incidental, or consequential losses arising from use of the software. Nothing in these terms limits liability that cannot be excluded under applicable law.

Bloomwave remains responsible for childcare services, staff conduct, and decisions made in its facility. See the platform relationship section for how duties are divided between the daycare and DaycareMate.

7. Changes

We may update these terms as the service evolves. Material changes will be communicated through the platform or to your registered email where appropriate.

8. Governing law

These terms are governed by the laws applicable in the jurisdiction where Bloomwave operates, unless otherwise required by mandatory local law. Have qualified counsel confirm the correct governing law for your deployment.

1. Purpose

This section describes how responsibilities are divided between DaycareMate (the platform) and Bloomwave (the daycare). It is intended to protect families, the daycare, and the platform when the software is used to manage childcare operations.

2. Independent roles

• Bloomwave is the childcare provider and is responsible for the children, families, staff conduct, and regulatory compliance in its facility.
• DaycareMate provides software tools only. We do not supervise children, employ daycare staff, or make childcare decisions.
• Nothing in the use of DaycareMate creates a partnership, agency, or joint venture between the platform and the daycare.

3. Daycare obligations

When using DaycareMate, the daycare agrees to:

• Collect and use personal data lawfully, with appropriate notices and consents
• Enter only accurate information and keep records up to date
• Restrict staff access to information required for their role
• Send communications only to appropriate recipients (for example enrolled families and authorised staff)
• Not use the platform for unsolicited marketing, purchased lists, or unrelated purposes
• Respond promptly to parent requests about childcare data in the daycare's control
• Comply with applicable childcare, privacy, and consumer-protection laws

4. Platform limitations

DaycareMate is not responsible for:

• The accuracy, legality, or appropriateness of content entered by the daycare or its staff
• Decisions made by the daycare regarding admission, discipline, fees, or care
• Emails or messages composed and sent by the daycare using the platform
• Losses arising from the daycare sharing logins, misconfiguring access, or failing to train staff
• Events outside our reasonable control (for example internet outages or third-party failures)

The platform provides tools; the daycare remains accountable for how those tools are used in its operations.

5. Prohibited uses

The daycare must not use DaycareMate to:

• Upload unlawful, harmful, or unrelated content
• Harass, spam, or mislead parents or staff
• Process data without a valid basis or required notices
• Circumvent security, access controls, or usage limits
• Impersonate another person or misrepresent the daycare's identity

6. Enforcement and suspension

If we reasonably believe a daycare has misused the platform, violated these guardrails, or created deliverability, security, or legal risk, DaycareMate may warn, restrict, or suspend access, and may cooperate with regulators or email providers as required. We may preserve logs and evidence as needed to investigate abuse.

7. Indemnity and allocation of risk

To the fullest extent permitted by law, the daycare agrees to defend and hold harmless DaycareMate and IGENTX from claims, fines, penalties, or costs arising from the daycare's use of the platform, including unlawful communications, missing consents, incorrect recipient lists, staff misconduct, or regulatory breaches relating to childcare operations — except where caused by the platform's own intentional misconduct or gross negligence in providing the software.

8. Regulatory and data-subject requests

• Requests about a child's care, enrolment, or daycare communications should be directed to Bloomwave.
• Requests about the DaycareMate software, security, or infrastructure may be directed to the platform via https://daycaremate.com.
• We will assist the daycare with technical requests where required by law, subject to our standard support processes.

9. Changes

We may update platform policies and guardrails as the service evolves. Material changes will be communicated through the product or to daycare administrators. Continued use after notice constitutes acceptance of the updated terms, unless otherwise required by law.